N776 remark code

Remittance advice remark code N776. Remark codes add detail to the reason code on the same claim line.

Not covered as telehealth

Unofficial reference. This is our own plain-English explanation, not the official code text. Payer rules differ. Verify with the payer and the official X12 code list. AlphaPrefix is not affiliated with X12, CMS or any payer. Data last updated Nov 11, 2026.

What N776 means

The service is not on the payer's list of services it covers when delivered by telehealth.

N776 means the payer recognized the claim as a telehealth service, through the place of service or a modifier, and does not cover this code in that form. The same service may be covered in person.

It typically explains a reason code such as 5 or 96. Telehealth rules change often and differ by payer and plan.

Common causes

• The code is not on the payer's telehealth covered list.
• An audio-only service was billed where the payer requires video.
• A telehealth place of service or modifier was added to a service that was done in person.

What to do next

1. Check the payer's current telehealth policy and covered code list.
2. Confirm how the visit was actually delivered and that the claim reflects it.
3. Correct the place of service or modifier if the visit was in person.
4. Review the group code and any patient agreement before shifting the balance.

Related codes

• N130 (remark code) Check plan benefits for restrictions
• N823 (remark code) Procedure modifier invalid or incomplete
• 96 (reason code) Service not covered by the plan